Returns & Refund Policy

Returns & Refunds

We want you to be happy and love your soothie° cushion! If, for whatever reason, you want to return and get a refund on your purchase, here are the details...
Purchases made on our website:

Returns-Please complete our return form and return your like new soothie° cushion in their original packaging (including all printed inserts) within 30 days from the receipt of your shipment. Once your return has been received and inspected, we will issue a refund, less shipping costs and a 15% re-stocking fee. 
Refunds-Refunds will be provided in the same way that the initial payment was made (e.g. Visa payments will be refunded directly to your Visa).
Please note that exchanges and returns must be in their original packaging and in re-sellable condition. We also cannot accept a return if your item arrives damaged, or issue a refund if your package is lost, when you ship it back to us.   

Order Changes & Cancellations: 

Because our system automatically processes your order almost immediately after you make your purchase, it is not possible to cancel or change your order before it is fulfilled. If you make an order that you wish to cancel, you can:
A. Refuse the package when it is delivered. Simply write "Refuse: Return to Sender" on your    unopened package and give to your postal carrier. 
B. Start a return and mail the order back after you have received it.

Customs Duties:
Soothie° cushion is not responsible for any customs, duties or import fees associated with receiving your order.

Defects:

We are obsessed with quality, and we put soothie° cushion through two quality assurance processes. If you receive a product that is defective, please email info@soothiecushion.com with pictures of the product defect, so that we can take care of you! In most circumstances, we will exchange the defective item for a brand new one.

Note: If the defect was caused by improper use or care, it will not be considered a manufacturer defect, and we will not be able to replace your soothie° cushion or offer you a refund.

Customer Service available Mon - Fri 9am - 5pm Eastern

Contact us: noreply@soothiecushion.com or Give us a call: (954) 998-6302

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